a99kitten's Musings

I blog about a WHOLE LOT of stuff :)

After laundering my iPhone 4 last weekend (doh…also duh), I took it to a phone repair place recommended by a friend. They said they fix 9 out of 10 water damaged phones. I said it was submerged for a good 3-5 minutes. The woman said bring it in – it was worth trying. True, so I did. After 2 days of working on it, they did get it to turn on which is pretty amazing but said the damage was to the main board which is not replaceable so it was D.E.D. Damn.

The same friend suggested I take it to an Apple store and see if they offer me a deal on a replacement. Honestly, I didn’t want to spend anymore time on this and just wanted to find a phone replacement ASAP and not think about it anymore. I plan on getting the iPhone 5 when it comes out in 2 months so whatever. He said just try. OK, maybe I will I thought.

Decided to run over there today so that if they said “that will be $500 please”, I still had tomorrow to figure things out before the weekend, in case I decided to go up to Tahoe tomorrow night. As usual, the store was packed. I found the 1 rep not already helping someone and when he asked how he could help me, I told him about my drowned phone. He checked it out and agreed – yeah pretty obvious water damage. He said he could make an appointment with me for the The Genius Bar and maybe they could help me out with a replacement. I overheard the salesgirl behind me telling her customer that there were no appointments open until 5pm. I asked him if she had been talking about for the Genius Bar and he responded yes. He offered to make me an appointment for 4pm at a different location if that would help. I did my best dejected and pouty face. He said “Do you want me to see if they can get you in now?” YES – that would be so awesome of you! Off he went and I followed. He went to the back and came out and waved me over and handed me off to A Genius…at the Bar.

I explained that my phone was dead from water damage. The Genius asked if from ocean, pool, shower? I said washing machine. He responded “Wow – new one for me.” Yay I said – glad to help :) Then he took my info and started looking up my number in their system. Turns out I was still under warranty (YAY) but water damage is specifically excluded (BOO). But then he said he could help me out anyway with a replacement. WHAT??? No charge. HUH????

He took my phone, transferred the number and handed me my new phone. And asked if there was anything else he could do. Umm…no. You just made my day so we are all good here :)

I’m sure Apple knows they can lose customers at any time to Android phone buyers. So they treat customers well to keep them. Smart (Genius really…get it? Genius?) business move. And I’m sure they looked to see when I was due for my 2-year renewal with AT&T so how long would it be till I upgraded/bought a new phone from them, or if I spent hundreds of dollars now on a replacement phone what were the odds I’d do it again in 2 months for the iPhone 5. Plus we know they have $10gazillion in cash just sitting around burning a hole in their pocket ($10gazillion more than the US government does as the news stories pointed out last week) so keeping customers satisfied with some refurbished (I assume anyway) phones is a cheap way to keep existing customers happy so they spend more money with you!

So I have to say a BIG thank you to Apple and their staff for turning a pain in the butt yuck issue into an easy and very satisfying (and quick!) visit!

I will definitely buy my iPhone 5 when it comes out now! Oh – and will definitely add more AAPL stock to my portfolio! :)

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